24/7 Customer Support
Need help with an order? Comments or Questions?
Hello there! Our Customer Support team is available 24/7 to help you with anything you need. We look forward to helping you!
The best way to reach us is our contact form below which will automatically route your question to the correct department.
For questions about our store policies, you can view our shipping policy, refund policy, privacy policy, and terms of service.
Contact our Support Team
Frequently Asked Questions
When will I receive my order?
Your order will take 1-3 business days to process. After processing, your order will arrive in 3-7 business days. View our shipping policy for more details about the shipping process.
Will I receive an order confirmation?
After you make a purchase, you will receive an order confirmation email providing details about your order. You will also receive email updates about your order including when it will arrive.
If you did not receive an order confirmation, please reach out to us.
What is the return and refund policy?
We provide hassle free returns within 30 days of receiving your order. Just make sure to reach out to us in this window if you wish to make a return.
For more details about the return process, please refer to our refund policy.
How can I track my order?
You will receive an update email once your order has shipped. This email will include your tracking number and instructions on tracking your package.
Customer Support Team
Not only do we strive to deliver great products but we are also passionate about providing exceptional customer service. Feel free to reach out with any questions, comments, or concerns.
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Support Info
The info email address is for general information and questions. The orders email address relates specifically to supporting your order. To make things simple, you can contact us for any other reason through our contact email address. We will use the contact email to reach out to you in most cases.
Orders
orders@jenerel.com
Information
info@jenerel.com
Contact
contact@jenerel.com