Shipping policy

Shipping & Delivery

USA Orders Ship Free!

Processing time: 1-3 business days

Shipping time: 2-8 business days

Orders will ship after processing is complete. After making a purchase, you will receive an order confirmation email, followed by separate emails for order processed, order has shipped, and order has been delivered. Just check your email and we will provide you with updates for every step of the way!

If you did not receive an order confirmation email, contact our Customer Support Team right away and we will fix the issue

Overview

We offer fast and FREE shipping for all USA orders. We know you can't wait to receive your order and that is why we try our best to process and ship your order within 1 business day. Once you place an order, you will receive an order confirmation email. You will also receive other email updates including when your order is shipped as well as when your order is delivered.

After making a purchase, simply check your email for any updates about your order. Furthermore, each item on our website will include its specific shipping time as well as other shipping information in its product description located in the "Shipping" dropdown menu.

 

Processing

Once you place an order, the order will start processing. Orders are generally, but not always, processed the same business day of you order. In almost all cases, your order should process within 1-3 business days. After your order is done processing, it will be shipped to you.

 

Shipping Time

After orders are processed (generally same day) orders for USA delivery have an estimated delivery time of 4 days. This delivery time does not include processing time. In almost all cases, the total shipping time for your order should be 3-7 business days. 

 

Order Tracking

Once your order is shipped, you will receive an email stating that your order has shipped. This email will include the tracking number for your order and instructions on how to track your order.

In most cases, we will use USPS to ship domestic orders for USA customers. We ship our orders from various locations throughout the USA and orders may not always originate from the same location. Furthermore, batch orders or orders of multiple products may not arrive together, arrive at the same time, and or arrive via the same location.

 

Lost in transit & stolen packages

If your order is deemed lost in transit or stole, you have two options. The first option is that you may request a replacement order at no additional cost. The second option is that you can request a full refund for your order.

 

Damages, defects, and other issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If your order is delivered damaged or defective, please document the damage(s) or defect(s) by taking a high-quality images or video. We will require this documentation in order to verify your claim and fix the problem. We may require additional documentation in order to verify damages or other issues.

If we determine that your order was delivered damaged or defective, we will issue a replacement order at no additional cost to you. The replacement order will be issued as an identical product(s) subject to availability. If there is no identical product available, we will inform you about similar products to substitute as a replacement or provide you with ability to receive a full refund in the event that no identical nor substitute product is available. We reserve the right to issue a full refund instead of issuing a replacement product.

 

Disclaimer

We work with our shipping couriers to provide fast shipping and a great customers experience but once your order is shipped, it is largely outside of our control. Due to various factors, the actual shipping times may vary. There are a variety of reasons that your shipment may be delayed, especially during busy periods such as the Holiday Season in the United States. We offer free shipping on all orders however we may include shipping fees as part of promotional and or sales events. We will transparently disclose whether shipping for a specific item is free or not.

 

Please note that we reserve the right to modify, change, or otherwise alter the our store policies at any time; It is the responsibility of the customer to review and understand the most recent version of our policies before making a purchase and using our products. By purchasing and continuing to use our products, customers are indicating their acceptance of policies.