Refund policy

Returns & Refunds

We think you will be satisfied with your purchase but in case you are not, we offer a 30-day return policy. Simply reach out to our Customer Support Team within 30 days of receiving your order to request a free, frictionless return.

Overview 

Not only do we strive to deliver great products, but we are also passionate about providing exceptional customer service. We think you will be satisfied with your purchase but in case you are not, we offer a 30-day return policy. This means you have 30 days after receiving your order to request a return.

All orders feature 30-day returns and a money back guarantee. To ensure a free and frictionless return, simply reach out to use within 30 days of receiving your order.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can Visit our Customer Support Team. Once you send the email, we will provide you with further instructions on how to proceed with your return.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always Visit our Customer Support Team for any return question.

 

Lost in transit & stolen packages 

If your order is deemed lost in transit or stole, you have two options. The first option is that you may request a replacement order at no additional cost. The second option is that you can request a full refund for your order. 

 

Damages, defects, and other issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If your order is delivered damaged or defective, please document the damage(s) or defect(s) by taking a high-quality images or video. We will require this documentation in order to verify your claim and fix the problem. We may require additional documentation in order to verify damages or other issues. 

If we determine that your order was delivered damaged or defective, we will issue a replacement order at no additional cost to you. The replacement order will be issued as an identical product(s) subject to availability. If there is no identical product available, we will inform you about similar products to substitute as a replacement or provide you with ability to receive a full refund in the event that no identical nor substitute product is available. We reserve the right to issue a full refund instead of issuing a replacement product. 

 

Exceptions / non-returnable items

Although we provide 30-day returns on all orders, certain orders are non-returnable. We do not accept returns for orders that are damaged by the consumer if this damage arises from the unintended use of the order or use that violates the instructions, directions, and or safety measures provided for the order. Furthermore, unless explicitly stated by a corresponding warranty and other form of product protection, orders are non-returnable in the event of accidents, natural disasters, or other acts within or outside the control of the customer. 

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 30 business days have passed since we’ve approved your return, please Visit our Customer Support Team

 

Please note that we reserve the right to modify, change, or otherwise alter the our store policies at any time; It is the responsibility of the customer to review and understand the most recent version of our policies before making a purchase and using our products. By purchasing and continuing to use our products, customers are indicating their acceptance of policies.